Jme shopping terms

It's important to us that you get to order and enjoy our products with the minimum of fuss. As with everything in life there are some ground rules though, so please make sure that you read these terms and conditions carefully before ordering.

1. Information about Jme
The Jme online shop is operated by Direct to Home limited, a company registered in England and Wales (No. 8301644) with its registered office at Weir Cottage, 2 Laindon Road, Billericay, Essex, CM12 9LD (VAT No. 151 5112 54) trading as Jamie at Home (“Jamie at Home”, "we" or "us"). These terms and conditions (of which the Security and Privacy Policy and the Shopping Help form part of) apply to all orders that you ("you" or "your") place using this website, www.jamieathome.com/shop ("the Website") for items ordered online.

Jme is a registered trade mark.

2. Order process and registration
2.1 When you place the order for your goods this is deemed to be an offer, and when we accept your order then this will form a contract between us. Acceptance will occur when the goods you have ordered are dispatched to the address you have given us.

2.2 When we process your order and have checked your card details and your address, we will take payment from your card. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

2.3 If you provide us with a correct e-mail address we will send you an order acknowledgement e-mail.

2.4 The applicable law are the laws of England and Wales.

Registration and Confidentiality
2.5 You do not have to register in order to make a purchase. However, if you decide to register with us please ensure you do not give anyone else access to the account and keep your account username and password confidential and secure. You agree to accept sole responsibility for all activities that occur under your account or password. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your registration details in the My Account section of the site, after logging in.

2.6 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3. Pricing and Payment

Pricing 3.1 Products are invoiced in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees. Prices displayed on the Website include Value Added Tax (VAT) which will be charged at the current rate. If you are a non-EU customer, to reclaim VAT, you will need to contact the Jme customer care team at shop@jamieathome.com and request a VAT receipt and once it's received, contact HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves. For delivery costs, please check out our delivery options.

3.2 Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

3.3 Prices displayed on the Website apply to online purchases only. They are not indicative of the price of identical items purchased in any stores, at Jamie at Home parties or by any other means. We reserve the right to update prices displayed on the Website from time to time.

Payment
3.4 You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. We regret that we cannot accept cheques or cash as payment online.

3.5 When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Products are charged at dispatch and will appear as "Jamieathome.com"" on your statement.

3.6 If you wish to store your credit card details for future use you will need to complete our online registration (please see 2.5 and our Privacy policy about keeping your details secure). If you have 3D secure verification for your card, you may still need to provide a user name and password to complete your payment.

3.7 Please note that we cannot guarantee the security of any data sent by email. Accordingly, please do not send us payment information via email. For details of the security measures we employ, please read our Privacy Statement.

Gift Certificates
3.8 Jamie at Home gift certificates can be used to purchase goods online. The full value of the voucher must be used within one transaction; no balance can be retained on the gift certificate. Change in the form of currency or credits to credit or debit cards cannot be provided. Gift certificates cannot be exchanged for cash. Multiple vouchers may not be used on one transaction. Vouchers are non-refundable.

3.9 When redeeming gift certificates online, you will be required to enter the voucher number into the voucher code field located within the virtual shopping basket. Lost or stolen gift certificates will not be refunded or replaced. Gift vouchers have a 12 month validity; they will expire one year from the date stated on the email on which they are sent.

3.10 If you return goods purchased with a gift certificate and where a refund is payable, we will issue you a new gift certificate by email by way of refund.

4. Delivery UK (including N. Ireland) and Islands:
4.1 Delivery options
Standard delivery
Order value up to £49.99 = £5
Order value £50 - £124.99 = £2.50
Order value over £125 = FREE
4-5 working days

Express delivery
Order value up to £49.99 = £7.95
Order value £50 - £124.99 = £5.95
Order value over £125 = £3.95
2-3 working days

4.2 Please note that we are unable to deliver the following to Northern Ireland and non-Mainland UK: plants/gardening kits and other perishable goods. If item dimensions are small enough, they will be delivered through the letterbox. Otherwise, if nobody is available to accept delivery, a calling card will be left for you to re-arrange delivery or collection. Hampers may be shipped separately from other goods ordered.

International Delivery
4.3 We deliver to many European countries. The cost of delivery will be added automatically to your order form when you select the country the goods are to be delivered to. Please click on the "delivery information" tab that's available on each product page for further delivery details.
We offer delivery to the EU countries listed here. Products available for UK delivery only will be noted within the product's description (including without limitation plants/gardening kits and other perishable goods).

4.4 A delivery charge of £10 applies to deliveries to the Republic of Ireland. A delivery charge of £25 applies to the following countries:
Czech Republic
Italy
Latvia
Lithuania
Slovakia
Spain

A delivery charge of £20 applies to the following countries:
Austria
Belgium
Denmark
France
Germany
Luxembourg
Malta
Monaco
Netherlands

A delivery charge of £30 applies to the following countries:
Estonia
Finland
Hungary
Norway
Poland
Portugal
Romania
Slovenia
Sweden

A delivery charge of £35 applies to the following countries:
Bulgaria
Greece
Switzerland

4.5 Please note that we are unable to deliver to PO boxes.

4.6 Import duties and taxes may have to be paid in some countries, for which you will be solely liable. Before ordering please obtain details of these charges from your local customs office in the country to which the goods are being dispatched. We cannot be held liable should local customs officials decide to hold or confiscate items for any reason, including where such items are not available for export to a particular country.

Delivery times
4.7 We aim to deliver as specified above, but the delivery times above are for guidance and are not a guarantee. We cannot take responsibility for length of delivery time once an item is despatched from us to our carrier. A signature will be required to acknowledge delivery (where the parcel or package will not fit through the letterbox). Delivery may be attempted at a neighbour's house if no one is available to sign at the delivery address. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person to whom the order is addressed.

5. Cancellation
5.1 If you wish to cancel your order, please contact our customer care team at shop@jamieathome.com or by telephone on 0845 279 7227 between 8.30am and 5pm Monday to Friday (10am to 5pm only on Wednesday). If we receive notice of your cancellation in time, prior to despatch, we will cancel the order and we will not debit your card. However, as we try to process orders immediately, it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy below.

6. Returns and Refunds
6.1 Returns for perishable goods (e.g. plants) and toiletries are accepted only if the goods are damaged or faulty and must be returned within 7 days from receipt. All other goods need to be returned within 28 days of receipt and in original, complete and undamaged packaging. If the item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

6.2 Please note any postage incurred by returning the item(s) to us will not be refunded nor will the original cost of delivery, unless in the case of damaged or faulty goods, or goods mistakenly shipped. For any broken glassware or ceramics, or in the case of damaged or faulty goods or items mistakenly shipped, please call our customer care team on 0845 279 7227 for advice.

6.3 All goods ordered online should be returned to the address below:
Customer Care Team
Jamie at Home shop order
Parham Drive
Eastleigh
Hants
SO50 4DB

6.4 We recommend using a registered postal service and retaining the proof of postage in case we do not receive the goods. We will not be responsible for returned goods being lost or damaged in transit.

6.5 We are happy to exchange or refund a product provided it is in fully resalable condition and returned to us within 28 days of receipt (unless faulty or damaged). Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

6.6 Exchanges will be sent out to addresses at the earliest availability. Refunds will be issued immediately on receipt of the item, subject to the item being refundable and our returns policy being met. Refunds will generally reach an account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company processes the credit. All refunds will be credited to the card originally used for the purchase, except where gift certificates were redeemed, in which case new gift certificates will be issued. You will be sent an email confirmation of your refund. When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply and if you fall below the discount/offer threshold, the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.

6.7 None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.

7. Contact us
You can contact us...

Via post:
Customer Care Team
Jamie at Home shop
Parham Drive
Eastleigh
Hants
SO50 4DB

Via email: shop@jamieathome.com

Via telephone on 0845 279 7227 between the following times:
Mon - Fri: 8.30am - 5pm
Wed: 10am - 5pm

8. General
8.1 Certain goods are subject to age restrictions as indicated on the relevant web page. By placing your order for any of these goods, you confirm that you have reached the required age. To purchase products containing alcohol or knives on this Website, and lawfully enter into and form contracts on this Website, under English law you must be over 18 years of age. Warning: it is an offence to attempt to buy any product containing alcohol or knives if you are under age or to attempt to purchase one on behalf of someone else who is under age. All measurements are approximate. The reproduction of colours is as accurate as the photographic and production process will allow.

8.2 Except in relation to the description of products available for order from the Website, we do not guarantee and are not responsible for the accuracy of any information provided on the Website.

8.3 You may access and use the Website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

a) retrieve and display the content of the Website on a screen;
b) print copies of the content for your own personal use; and
c) store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

8.4 You may not use the Website or its contents:

a) for commercial purposes;
b) for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of the Website (e.g. item listings, descriptions, prices);
c) to download (other than page caching) or modify the Website, or any portion of it;
d) to interfere with or disrupt any network or web site connected to this Website or gain unauthorised access to other computer systems;
e) to interfere with the enjoyment or use of the Website by any other person;
f) for any purpose which is unlawful.

8.5 In addition you may not in relation to this Website, use any:

a) data mining, robots, or similar data gathering and extraction tools;
b) framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the Website;
c) meta tags or any other "hidden text" which uses our name or trade marks.

8.6 Using this Website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

8.7 We do not represent or warrant that the material contained in the Jme Website, any of the functions of the Jme Website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Jme Website is provided "as is". Accessing the Jme Website is entirely at your own risk.

8.8 You must not transmit through or to the Website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

8.9 The Jme Website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Jme Website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.

8.10 The Jme Website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this Website.

8.11 We will be responsible for any losses you suffer as a direct result of us breaching these terms and conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. on dispatch of the order to the address you have given us). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.

8.12 Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

8.13 We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control.

8.14 We reserve the right at any time to make changes to this Website, these terms and conditions, our Security and Privacy Policy, the FAQs and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

8.15 If you breach these terms and conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

8.16 You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.

8.17 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from the Website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.

9. Recycle your old electricals with us
We're pleased to offer our customers free recycling on all household electrical items. Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill means lead and other toxins can leak out and cause soil and water contamination, harming wildlife and human health.

Fortunately, many electrical items can now be repaired or recycled. That's why we're offering free recycling on a like-for-like basis - so when you buy a new item from us, we will make sure your old model is taken care of.

If you're not sure whether your electrical item can be recycled, have a look for the crossed-out wheelie bin symbol on the packaging, or on the item itself. If the symbol appears on the replacement item, this is also an indication that the old model should be recycled.

The Directive
The Waste Electrical of Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals. In the UK, that means retailers like us must offer all customers buying new equipment free take back for their old electricals.

For more information on recycling electricals go to www.recyclenow.com

Security Policy

The Jme Website is a secure Website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure:

We use the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers. SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.

Data Protection Notice

The purpose of this statement is to set out how we use personal information we may obtain about you when you are using the Website. By registering as a user of our services and by using the Website generally you agree to this use.
1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
2. We may use information you provide or that has been obtained by us:
a. To register you with our Website and to administer our Website services;
b. For assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have.;
c. To provide you with our newsletter if you have opted-in to receive it. We will always provide you with the option of un-subscribing within each newsletter sent or you can send an email to: shop@jamieathome.com with "unsubscribe" in the subject field.
d. For the prevention and detection of fraud; and
e. To administer any prize draws or competitions you may enter.
3. We may give information about you to the following, who may use it for the same purposes as set out above:
a. To our employees and agents to administer any accounts, products and services provided to you by us now or in the future.
b. Agents who profile your data (which cannot identify you personally) so that we may tailor the goods/services we offer to your specific needs.

We may also disclose your information:
c. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
d. If we have a duty to do so or if the law allows us to do so.
4. The Website may contain hyperlinks to Websites owned and/or controlled by third parties who have their own privacy policies and we advise you to check them. Advertisers may for example use cookies to track responses to their adverts. We do not accept responsibility or liability for the privacy practices of such third party Websites and you use them at your own risk.
5. In order that we can monitor and improve the Website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version and the web site you visited prior to our site. IP addresses are numbers that can uniquely identify a specific computer or other network device on the internet and are used by us to observe users' interest in this Website (number of visits, etc).
6. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies", which may be used by us to provide you with customised information from our Website. A cookie is an element of data that a Website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Cookies are not cross-referenced with any other information such that an individual person could be identified. Cookies also allow us to make our Website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our Website. We use cookies so that we can give you a better experience when you return to our Website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, or to disable a cookie. This will give you the opportunity to decide whether to accept it. Disabling cookies however may mean that some functionality of the Website may be affected. For further directions on how to disable cookies please click here for the Interactive Advertising Bureau's guidelines: www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html
7. We may supplement the information you provide to us with information we receive from third parties.
8. We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. We will not be responsible for any breach of security unless this is due to our negligence or willful default.
9. You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of an administration fee of £10. If you would like to see the data we hold about you or are concerned that any of the information we hold on you is incorrect and would like to amend it please contact us. You will need to prove your identity before we disclose any information.
10. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please e-mail us at shop@jamieathome.com.

Shopping Help

What is VAT?
VAT (Value Added Tax) is the standard sales tax applied to goods within the UK. All prices include VAT (where appropriate), and our VAT number is 151 5112 54.

How can I reclaim VAT for my order?
To reclaim VAT, customers should contact our customer care team at shop@jamieathome.com and request a VAT receipt which they can then submit to HRM Customs and Excise. We do not have the facility to deduct or refund VAT ourselves.

Why do I have to re-enter a user ID and password to use the credit card I have on file?
If you are a returning customer with your credit card details on file with us, you are sometimes still asked to provide a user ID and password as part of the new 3D Secure method of online fraud prevention. 3D Secure is a fraud deterrent mechanism being adopted by many credit card providers to reduce the amount of fraudulent charges.

How do I use a promotion code or gift certificate?
If you have received a promotional code or gift certificate from Jme, you may apply it to the purchase of goods through the Website on the shopping basket page where you see a box titled 'voucher code'. Enter your promotional code and then the relevant amount will then be deducted from your total. Our gift certificates must be redeemed fully as no change can be given, so make sure your spend it all in one go! Please note that vouchers and gift certificates cannot be applied after the order has been submitted.

Will I receive an order acknowledgement email after purchasing online?
You will receive an order acknowledgement email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email within two hours, please contact shop@jamieathome.com, so that we may confirm whether your order has been placed successfully. Please note that this email does not constitute either a confirmation of the order or acceptance by us of the order. Your contract with us to purchase the goods will not be completed until we dispatch your goods to the address you have given us.

How do I know my personal and credit card details are protected?
When you place your order you are automatically connected to our secure servers using SSL 128 bit encryption. A closed padlock symbol will show at the bottom right of your browser and the url in your browser address window will begin with 'https://'. This means that your personal and card details are fully encrypted, and remain secure across the internet and after they reach our order processing centre.

When you submit your order at the checkout, your personal information will be encrypted before leaving your computer. This information will remain encrypted until it is received by our secure server at which stage the information you have provided will be verified. A confirmation that your order has been received safely will be displayed on your screen. You will also be emailed an order confirmation.

Are your goods fair-trade or ethical?
Yes, all Jme goods are ethically sourced and we have a direct relationship with either the designer, the manufacturer or both.

Where can I find delivery costs?
Delivery options and costs are outlined in the delivery section of our terms as well as on each product page.

My credit card number is not being accepted
Check that you have entered your number without any spaces and check that you haven't mis-typed any of your other card details. If you are still experiencing problems, we recommend that you contact your bank in the first instance.